Account & Admin
Provisioning, billing, security, compliance and analytics.
Billing & Plans
See all articlesUnderstanding the Fair Usage Limit
The Fair Usage Limit helps protect the Cognism Legacy Platform from excessive or automated data extraction.When the F...
Usage Dashboard
The Usage Dashboard gives Admins access to usage reports for all users in the account, enabling you to better gauge h...
Why did saving contacts to a list require Bulk Credits?
A common cause is the number of contacts that were saved in a single action from Search to a list.When saving contact...
Understanding View Credits and Bulk Credits
Cognism Legacy uses different credit types depending on how contact data is accessed.Understanding the difference be...
Understanding Diamond and Platinum Access Types
Cognism Legacy subscriptions are available with different access levels. Your assigned licence determines which feat...
Account Wide Settings
See all articlesManaging Duplicate Export Settings
Configure whether duplicate records are allowed by default when users save contacts to a list.The Duplicates Allowed ...
Managing CSV Export Permissions
Control whether users can export data from the Cognism Legacy Platform.Disabling CSV exports removes all CSV export f...
Configuring CSV Export Fields
Configure the default fields included when exporting contacts, companies, or enrichment data to CSV.Customising your...
Managing Do Not Call (DNC) Number Visibility
Configure how Do Not Call (DNC) numbers are displayed in the Cognism Legacy Platform.Administrators can control wheth...
Managing Opt-Out Settings
Learn how to configure Opt-Out settings for your organisation in the Cognism Legacy Platform.Opt-Out settings help yo...
User Provisioning
See all articlesUser Roles and Permissions
Learn about the available user roles in the Cognism Legacy Platform and the permissions assigned to each role.Assigni...
How to Reactivate a User
If a user has previously been deactivated, administrators can reactivate the account to restore access to the Cognism...
Why Can't I Add or Invite a User?
If you're unable to invite a new user to the Cognism Legacy Platform, there are several common causes.Before You Begi...
How to configure a custom Single Sign On log-in experience
This article explains how to set up a custom Cognism SSO so users can log in using your identity provider rather than...
How to Set Up Okta Integrations with Cognism
How to set up Okta integrations with Cognism: this guide shows how to integrate Cognism and Okta using SSO and SCIM p...
How to Set Up Entra ID (Azure) Single Sign-On
This article explains how to configure Microsoft Entra ID (formerly Azure Active Directory) Single Sign-On (SSO) for ...