Onboarding & Access
Explore everything you need to get started.
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Can I Change My Login Email Address?
Your login email address is the unique identifier for your Cognism Legacy Platform account and cannot be changed.Why ... -
Installing the Cognism Chrome Extension
Install the Cognism Chrome Extension to access Cognism data while browsing supported websites such as LinkedIn and su... -
Supported Browsers and System Requirements
Use this guide to ensure your device and browser meet the requirements for accessing the Cognism Legacy Platform and ... -
How to configure Bombora intent topics
This article explains how to use intent data in Sales Companion searches to identify companies that are actively rese... -
Unable to Log In via Okta
Unable to access Cognism through Okta? This guide explains common Okta authentication, assignment, and provisioning i... -
SSO Login Button Not Working
Unable to access Cognism using Single Sign-On buttons (SSO)? This guide explains common SSO login issues, how to veri... -
Login Loop When Accessing the Cognism Chrome Extension
Successfully logged into Cognism but unable to access the Chrome Extension? This guide explains how to resolve login ... -
I Forgot My Password
Unable to log in because you forgot your password? This guide explains how to reset your Cognism password If you have... -
Password Reset Email Not Received
Unable to find your Cognism password reset email? This guide explains the most common reasons why password reset emai... -
Link Expired
You may receive a "Link Expired" message when attempting to use: A password reset link A user invitation link to join... -
Unable to Login via Microsoft Entra
Unable to access Cognism through Microsoft Entra? This guide explains common authentication, user assignment, and Jus... -
Invalid Login Credentials
Getting error 'Invalid Login Credentials' on log in? This article can help you troubleshoot the issue.Possible Causes... -
Logging into Cognism Legacy Platform
How do I access Cognism? Learn how to access the Cognism Legacy platform.This article explains how to log into your C...